Responsible Gaming

Gambling should always be seen as a form of entertainment, never as a way to earn money or solve financial problems. The odds are set so that the house has an advantage over time. Set a budget you can afford to lose and stick to it. Never gamble with money needed for essentials like rent, bills, or food.

Age Verification

In Great Britain, you must be at least 18 years old to gamble. It is illegal for anyone under that age to open an account, place a bet, or play casino games. Vegas Hero and other licensed operators carry out age verification checks. If you are in another country, you must respect the local legal gambling age for your region.

Warning Signs of Problem Gambling

Problem gambling can affect anyone. Ask yourself honestly:

• Do you ever chase losses by trying to win back money you have lost?
• Have you hidden your gambling from family, friends, or colleagues?
• Do you spend more time or money on gambling than you intended?
• Do you feel restless or irritable when you try to cut down or stop?
• Have you borrowed money, sold possessions, or neglected bills to fund gambling?
• Has gambling caused problems with relationships, work, or your mental health?
• Do you gamble to escape stress, anxiety, or depression?
• Have you lied to cover up the extent of your gambling?

If you recognise any of these signs in yourself, please take them seriously and seek help – support is free, confidential, and available now.

Self-Help Tools

Most licensed gambling sites, including Vegas Hero, offer practical tools to help you stay in control. These include:

• Deposit limits – set a daily, weekly, or monthly cap on how much you can pay into your account.
• Loss limits – set a maximum amount you are willing to lose over a set period.
• Reality checks – receive on-screen reminders showing how long you have been playing and how much you have spent.
• Self-exclusion – block yourself from gambling for a chosen period (from six months to five years or permanently) across all sites that use GamStop in the UK.

Use these tools early, before gambling stops being fun. You can set them up in your account settings without needing to speak to anyone.

Support Organisations

If you need to talk to someone, contact a specialist organisation. They provide free, non-judgemental help and can connect you with counselling, self-help tools, and peer support.

• United Kingdom: GamCare – www.gamcare.org.uk – National Gambling Helpline: 0808 8020 133 (free, 24/7). GamStop – www.gamstop.co.uk – free self-exclusion service for UK-licensed online gambling sites.
• Australia: Gambling Help Online – www.gamblinghelponline.org.au – 1800 858 858.
• Canada: Responsible Gambling Council – www.responsiblegambling.org – resources and support centres across Canada.
• United States: National Council on Problem Gambling – www.ncpgambling.org – 1-800-GAMBLER.
• Germany: Bundeszentrale für gesundheitliche Aufklärung (BZgA) – the federal centre for health education. Visit www.bzga.de for gambling addiction information and local help.

If you live in another country, please contact the most relevant national gambling support service in your region. A quick internet search for "gambling support [your country]" will bring up trusted options.

Seek Help Today

If you think you may have a problem with gambling, you are not alone. Reaching out is a sign of strength, not weakness. Talk to someone you trust, and contact one of the organisations listed above. Help is free, confidential, and available 24/7 in many countries. Stop gambling until you have spoken with a professional or a support worker. Your wellbeing matters more than any bet.